At the DR Group, we are a winning team of diverse individuals whose commitment, innovation and passion, underlie everything we do. As we continue to unveil the best that beauty has to offer, we seek talented individuals with our shared goal of excellence and integrity.
We are looking to recruit people who love the beauty industry because of its challenges, and those who have the confidence to develop innovative ideas to maintain DR Group at the forefront of the beauty domain. Whether it is the challenging career opportunities or the realisation of your full potential in a conducive environment that excites you, we would love to hear from you.
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
QUALIFICATIONS AND EXPERIENCES
• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications such as CompTIA A+, Network+, MCSA, or CCNA are an added advantage.
Experience:
• Minimum 1–3 years of working experience in IT support, system administration, or related roles.
• Experience in handling hardware, software, and network troubleshooting.
Technical Skills:
• Proficient in Windows OS, Microsoft Office, and basic networking (LAN/WAN).
• Familiar with Active Directory, user account management, email configuration, and printer/network device setup.
• Basic knowledge of firewalls, antivirus systems, and data backup solutions.
• Experience in ERP systems or company-specific software is a plus.
Soft Skills:
• Good communication and interpersonal skills.
• Problem-solving attitude and analytical thinking.
• Ability to work independently and as part of a team.
• High sense of responsibility, confidentiality, and professionalism.
Other Requirements:
• Willingness to provide on-site and remote support across departments.
• Ability to prioritize tasks and respond to technical issues in a timely manner.
• Willing to work outside normal office hours if necessary (e.g., during system upgrades or breakdowns).
JOB DESCRIPTIONS
• Maintain an up-to-date inventory of all IT assets, including computers, servers, network equipment, mobile devices, and peripherals.
• Record and track asset details such as serial numbers, purchase dates, warranty status, and assigned users or locations.
• Monitor warranty periods and coordinate timely renewals or replacements to ensure minimal downtime.
• Manage software licenses, ensuring legal compliance and avoiding unnecessary expenditures on unused licenses.
Vendor Coordination
• Establish and maintain effective relationships with IT vendors and service providers.
• Coordinate hardware repairs, replacements, and upgrades with vendors to ensure swift resolution of issues.
• Handle procurement processes for IT equipment and software, evaluating quotes and negotiating contracts to secure best value and service.
• Track and renew service contracts, and ensure that all third-party agreements align with organizational standards and requirements.
Procurement and Compliance
• Assist in the identification and sourcing of IT equipment and software based on organizational needs and future expansion plans.
• Ensure cost-effectiveness by conducting market research and leveraging volume discounts or preferred supplier agreements.
• Review purchases for compliance with organizational policies, industry standards, and relevant regulatory requirements.
• Maintain accurate records of all procurement activities for audit and reporting purposes.
IT Documentation & Reporting
• Document configurations for all IT systems, including hardware setups, network diagrams, and IP assignments.
• Create and update standard operating procedures (SOPs) for recurring processes such as user onboarding, backup routines, and patch management.
• Maintain detailed records of service requests, incidents, problems, and their corresponding resolutions for internal knowledge-sharing and external audits.
• Generate comprehensive monthly and ad-hoc reports on system performance, incident trends, and IT support activities to inform management and guide decision-making.
Technical Support & Troubleshooting
• Serve as the primary point of contact for end-user IT support, resolving issues related to hardware, software, connectivity, and peripheral devices.
• Triage, diagnose, and address technical problems, escalating complex cases to specialized staff or vendors as needed.
• Provide guidance and training to staff on safe and effective use of IT systems and applications.
• Proactively monitor systems for early detection of performance bottlenecks, security vulnerabilities, or equipment failures.
Project Support and Systems Deployment
• Participate in the planning and rollout of new systems, software applications, and infrastructure upgrades.
• Assist in system testing, quality assurance, and troubleshooting during new technology deployments.
• Support user onboarding and offboarding by configuring accounts, permissions, and access to organizational resources.
• Collect and analyze user feedback during post-deployment phases to guide continuous improvement.
Security & Compliance
• Implement and enforce IT security policies, including password management, data encryption, and access controls.
• Monitor and respond to security incidents, performing root cause analyses and developing mitigation strategies.
• Conduct regular system and software updates, patching vulnerabilities according to best practices.
Disaster Recovery & Business Continuity
• Develop and maintain disaster recovery plans and system backup schedules.
• Regularly test backup procedures and recovery processes to ensure availability of critical systems in the event of hardware failure or cyber incidents.
• Document lessons learned from incidents and update plans accordingly.
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
Quality Inspection & Testing:
• Inspect raw materials, in-process products, and finished goods based on quality specifications
• Conduct physical, chemical, or microbiological tests (depending on product type)
• Monitor product parameters (e.g., temperature, texture, appearance, weight, moisture content)
Documentation & Reporting:
• Record inspection results accurately in QC checklists, forms, and systems
• Report non-conformities, deviations, or out-of-spec results to the Quality Supervisor/Manager
• Assist in preparing quality reports for audits or management review
Compliance Monitoring:
• Ensure production follows GMP, HACCP, and company SOPs
• Conduct hygiene and cleanliness inspections in production areas
• Participate in internal audits or regulatory inspections as needed
Product Release & Rejection:
• Approve or reject materials and finished goods based on inspection results
• Label and segregate non-conforming items for further action
Continuous Improvement:
• Provide feedback to production teams on quality issues
• Assist in root cause analysis and corrective actions
• Support quality improvement projects or new product trials
KEY RESPONSIBILITIES
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
Cashiering & Customer Service
• Greet and assist customers in a friendly and professional manner.
• Process cash, credit/debit card, e-wallet, and voucher transactions accurately.
• Issue receipts, refunds, or exchanges as per company policies.
• Maintain proper cash handling practices and balance cash drawer at the end of each shift.
• Ensure cleanliness and orderliness of the cashier counter and surrounding area.
Operational Support
• Assist in replenishing merchandise at the cashier counter area.
• Support daily outlet operations as directed by the shop in-charge.
• Handle customer inquiries and escalate issues when necessary.
Stock & Inventory
• Participate in scheduled stock count exercises (daily, weekly, monthly, or annual as required).
• Assist in verifying physical stock against system records.
• Report stock discrepancies or damages to the shop in-charge.
• Ensure accuracy and accountability during the stock take process.
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
Sales & Customer Service
• Actively approach and engage with customers to promote products.
• Demonstrate product knowledge and provide recommendations to customers.
• Achieve individual and outlet sales targets set by Management.
• Handle customer inquiries and provide excellent after-sales service.
• Ensure cleanliness and orderliness of the shop and surrounding area.
Merchandising & Display
• Ensure products are displayed neatly, attractively, and according to company guidelines.
• Replenish product displays promptly to avoid stock-outs.
• Monitor product freshness, packaging, and expiry dates (if applicable).
Stock & Inventory
• Participate in scheduled stock count exercises (daily, weekly, monthly, or annual as required).
• Assist in verifying physical stock against system records.
• Report stock discrepancies or damages to the shop in-charge.
• Ensure accuracy and accountability during the stock take process.
QUALIFICATIONS AND EXPERIENCES
JOB DESCRIPTIONS
Production Operations:
• Operate chocolate processing and packing machines (e.g. mixers, tempering machines, moulding equipment).
• Prepare raw materials according to production schedules.
• Monitor temperature, timing, and mixing processes for quality control.
• Load and unload materials from production lines.
Quality & Hygiene:
• Conduct visual checks to ensure product quality.
• Maintain cleanliness of equipment and work area according to hygiene standards.
• Report any product or machinery defects to supervisor immediately.
Record Keeping:
• Complete production records and log sheets accurately.
• Track material usage and report discrepancies.
Safety Compliance:
• Follow all safety protocols and wear appropriate PPE.
• Participate in safety drills and training sessions.
Team Collaboration:
• Work closely with maintenance, quality control, and warehouse teams.
• Support other production tasks as assigned by the supervisor.
Please fax or email your details resume stating qualifications, experience, current and expected salary with recent passport sized photo (n.r.) to:
Human Resources Department
DR GROUP HOLDINGS SDN. BHD.
Fax : +603-6140 6314
Email:
An attractive remuneration package will be given to the successful candidate.
Only shortlisted candidate will be notified.
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